Politique de remboursement
At Femlico, we want you to feel confident with every order. If something is not quite right, we are here to help.
Returns
We accept returns on eligible items within 30 days of delivery.
To be eligible for a return, items must be:
- unworn and unwashed
- in their original condition
- with tags attached
- in the original packaging
For hygiene reasons, bras and similar intimate items should be tried on over underwear. We may not be able to accept items that show signs of wear, damage, or personal use.
Non-returnable items
Some items cannot be returned, including:
- final sale items
- gift cards
- items marked as non-returnable
- items that have been worn, washed, altered, or damaged after delivery
Refunds
Once we receive your return and inspect it, we will let you know if your refund is approved.
If approved, your refund will be issued to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider.
Please note:
- original shipping charges are non-refundable
- return shipping costs may be the customer’s responsibility unless the item arrived damaged, defective, or incorrect
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can make it right. In these cases, we may offer a replacement, refund, or other suitable solution.
How to start a return
To start a return, please contact us at:
Please include:
- your order number
- the item you want to return
- the reason for the return
- photos if the item is damaged or incorrect